Report a Repair

Report a Repair

Responsive Repairs

Responsive repairs are the defects that we fix when they break through normal wear and tear. The responsive repairs service is accessible on a 24 hour, 365 day a year basis. You should report repairs as soon as you are able to so.

You can report repairs in a number of ways:

• Visit our offices
• Call our Customer Services Team on 0113 200 7700
• Email us at repairs@unityha.co.uk
• Write to us at Unity Housing Association, 113-117 Chapeltown Road, Leeds, LS7 3HY
• Online at My Unity or using the contact form on this page.

When reporting a repair, please tell us:

• Your name, address and telephone number
• What and where the problem is – give as much detail as you can
• If you have reported the repair before – please tell us when you reported it
• The best time to visit you (either a morning or an afternoon)

When will my repair be completed?

Unity sets priority timescales for different categories of repair:

Emergency

Defects which pose a danger to health, safety. Emergency repair jobs will be attended and made safe within 24 hours. We aim to complete 99% of these repairs within our priority timescale. Should any follow on work be required this will be undertaken within our non emergency priority timescales depending on the actual work required. We will agree a timescale with you as to when such follow on will be completed.

Non Emergency repairs

Non Emergency repair jobs will be completed within 28 working days . We aim to complete 95% of these repairs within our priority timescale. Should the complete renewal of a component be required (A new door, a new kitchen, a new bathroom etc.) this may take a little longer due to having to order materials. We will agree a timescale with you as to when such renewals will be completed.

Programme repairs

These are more complex and lengthy repairs. We will agree a timescale with you as to when these will be completed. The target timescale is 90 days.