Types of Repair

Responsive Repairs

Unity sets timescales priorities for types of repairs:

• Emergency – Defects which pose a danger to health, safety and properties. Emergency repair jobs will be completed within 24 hours. We aim to complete 99% of these repairs within our priority timescale

• Non Emergency – Routine repair jobs will be completed within 28 working days . We aim to complete 95% of these repairs within our priority timescale

• Programme – We will agree a timescale with you as to when these will be completed. Target date of 90 days.

All contractors are approved by Unity’s Board. Unity constantly monitors the performance of our contractors against these timescales. We also pre and post inspect a certain number of repairs and tenants may receive a satisfaction call. These measures are put in place to ensure we are delivering the best possible service to you.

Planned & Cyclical Maintenance

Unity has a planned and cyclical maintenance programme which is reviewed annually

The programme will not simply reflect the Stock Condition Survey but will also be guided by formal and informal inspections by technical and housing management staff, and where appropriate will reflect the views of our tenants.